Pennsylvania American Water is hosting a series of virtual information sessions about its customer assistance programs, with the next on January 14 at 4:00 p.m.

Representatives from PA American Water and the company’s H2O Help to Others program administrator, Dollar Energy Fund, will provide information about the company’s H2O Help to Others Program, which offers financial assistance for income-eligible customers, including grants of up to $500 per year, discounts on monthly water and wastewater charges, and water-saving devices and education.

The company will also explain how all customers – regardless of income – can set up payment arrangements, sign up for budget billing, and reduce water usage to lower their monthly bills.

“We look forward to offering these live information sessions to help our customers navigate our different assistance programs,” said Laura Martin, Director of Communications and External Affairs at Pennsylvania American Water. “Understanding the unique financial challenges COVID-19 has created for some customers, our hope is to help eliminate any barriers preventing customers in need from applying for assistance.”

Pennsylvania American Water recently informed customers that it was extending its suspension of water service shut offs until April 2021.

However, the company is urging customers who are facing financial hardships to not wait to seek assistance until a shutoff is looming and is conducting additional outreach to encourage participation in its assistance programs. 

Click Here to join the live session a few minutes prior to the event. Pre-registration is not required and there is no password to join. Participants will be able to ask questions live during the event.

January 14

A second information session is scheduled for January 14 at 4:00 p.m. Sessions will be recorded and posted to the company’s YouTube Channel for customers who cannot participate live.

For more information, download this event flyer or visit PA American Water’s Customer Assistance Programs webpage.

The company also recently released a new educational video on its customer assistance programs.

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[Posted: December 14, 2020]

12/21/2020